Refund policy

30-Day Money-Back Guarantee

At HLF Shape Store, your satisfaction is our priority. If you’re not completely happy with your Herbalife Nutrition purchase, you may return the item within 30 days of receipt for a full refund or an exchange. To start a return, simply contact our support team to request a Customer Refund Form. We’ll then provide you with the return address and instructions. Once completed, send the form along with the product back to us.

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Product Exchange Policy

If you need to exchange any Herbalife Nutrition or personal care product, you can do so within 30 days of delivery. Just get in touch with us, and we’ll guide you through the exchange process. For your convenience, we’ll also cover the return shipping costs.

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Damaged or Defective Items

Received a damaged or faulty item? We’ll take care of it. Notify us within 30 days of receiving your order, and we’ll send you a replacement at no extra cost. We’ll also handle the return shipping for the original product.

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Lost or Stolen Return Shipments

Please note that HLF Shape Store is not responsible for return packages that are lost or stolen in transit. To ensure safe delivery, we strongly recommend using a shipping method that includes tracking, insurance, and delivery confirmation.

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Processing Time for Returns and Exchanges

Once your returned item is received at our warehouse, refunds or exchanges are typically processed within 2 business days. Please note that a short delay may occur between the physical delivery of your return and our confirmation of receipt.